Privacy Policy

Introduction

Drivara is committed to protecting the privacy and personal data of our clients. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your personal data as described in this policy.

Data Collection

We collect personal data that is necessary for providing our luxury vehicle arrangement services. The types of personal data we collect include:

• Identity Information: Name, identification numbers (passport or national ID), date of birth
• Contact Information: Email address, phone number, business or residential address
• Financial Information: Payment details, billing address, credit card information (processed securely through payment providers)
• Driving Information: Driver's license details, driving history if relevant to insurance requirements
• Preference Information: Vehicle preferences, service requirements, special requests
• Technical Information: IP address, browser type, device information when using our website

Personal data is collected through booking forms, email correspondence, phone conversations, our website contact forms, and during the service delivery process.

Legal Basis and Purpose

We collect and process your personal data for the following purposes:

• Service Delivery: To process bookings, arrange vehicle access, coordinate chauffeur services, and fulfill our contractual obligations
• Communication: To respond to inquiries, provide booking confirmations, send service updates, and handle customer support requests
• Payment Processing: To process transactions and manage billing for services rendered
• Legal Compliance: To comply with applicable laws, regulations, insurance requirements, and legal proceedings
• Service Improvement: To analyze usage patterns, improve our services, and enhance customer experience
• Marketing: To send promotional materials about our services, with your consent, which can be withdrawn at any time

Data Sharing and Disclosure

We may share your personal data with third parties in the following circumstances:

• Service Providers: Insurance companies, payment processors, vehicle maintenance providers who assist in service delivery
• Professional Chauffeurs: Licensed drivers who require client contact information to provide chauffeured services
• Legal Requirements: Government authorities, law enforcement, or regulatory bodies when required by law
• Corporate Accounts: Your employer or organization if services are booked under a corporate arrangement

All third parties who receive your personal data are contractually obligated to maintain confidentiality and use the information only for specified purposes.

Data Retention

We retain your personal data for different periods depending on the purpose:

• Booking Records: Retained for 7 years to comply with Singapore tax and business record requirements
• Financial Information: Retained for 7 years as required by Singapore accounting regulations
• Marketing Consent: Retained until consent is withdrawn or account is closed
• Inquiry Information: Retained for 2 years for customer service and follow-up purposes

After the retention period expires, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption: Sensitive data is encrypted during transmission and storage using industry-standard protocols
• Access Controls: Personal data access is restricted to authorized personnel only, based on role requirements
• Secure Servers: Data is stored on secure servers with regular security updates and monitoring
• Regular Audits: We conduct periodic reviews of our data protection practices and security measures
• Staff Training: Our team receives regular training on data protection and privacy requirements

Cookies and Website Analytics

Our website uses cookies to enhance user experience and analyze website usage. For detailed information about our cookie practices, please refer to our Cookie Policy.

We use analytics services to understand how visitors interact with our website. This helps us improve service delivery and website functionality. You can manage cookie preferences through your browser settings.

Your Rights

Under Singapore's PDPA, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you
• Right to Correction: You can request correction of inaccurate or incomplete personal data
• Right to Withdraw Consent: You can withdraw consent for marketing communications or other processing based on consent
• Right to Limit Processing: You can request limitation on how we use your personal data in certain circumstances
• Right to Lodge Complaints: You can lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have collected information from a minor, please contact us immediately so we can delete such information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect your personal data.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Governing Law

This Privacy Policy is governed by the laws of Singapore. Any disputes arising from this policy or our data practices shall be subject to the exclusive jurisdiction of the courts of Singapore.