Terms & Conditions

1. Definitions and Interpretation

In these Terms and Conditions, the following definitions apply:

• "Service" refers to all vehicle arrangement offerings provided by Drivara, including Day Pass, Chauffeur Engagement, and Six-Day Residency arrangements.
• "Client" or "You" refers to the individual or organization entering into an arrangement with Drivara.
• "We," "Us," or "Our" refers to Drivara and its authorized representatives.
• "Vehicle" refers to the luxury automobile provided under the arrangement.
• "Arrangement Period" refers to the duration of the service as specified in the booking confirmation.

2. Acceptance of Terms

By making a booking, accessing our website, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

You must be at least 25 years of age to enter into an arrangement with Drivara. For self-drive arrangements, you must hold a valid driver's license recognized in Singapore and have at least three years of driving experience.

If you are entering into this agreement on behalf of a company or organization, you represent that you have the authority to bind that entity to these terms.

3. Service Description

Drivara provides luxury vehicle arrangement services in Singapore, including:

• Day Pass: Single-day self-drive vehicle access with comprehensive insurance and roadside support
• Chauffeur Engagement: Full-day professional driver service with luxury vehicle
• Six-Day Residency: Extended arrangement with vehicle exchange option and daily concierge support

Services are subject to vehicle availability. We reserve the right to substitute vehicles of equivalent or higher specification if the originally booked vehicle becomes unavailable.

4. Booking and Confirmation

Bookings can be made through our website, email, or phone. A booking is confirmed only upon receipt of:

• Completed booking form with required personal and license information
• Payment of the required deposit (typically 30% of total arrangement cost)
• Written confirmation from Drivara via email

You must provide accurate information during booking. Any false or misleading information may result in cancellation of the arrangement without refund.

5. Payment Terms

Pricing: All prices are quoted in Singapore Dollars (SGD) and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change without notice until booking confirmation is received.

Payment Schedule: Payment is due as follows:

• 30% deposit upon booking confirmation
• Balance payment at least 48 hours before arrangement commencement
• Security deposit (refundable) due at vehicle handover

Payment Methods: We accept bank transfer, credit cards (Visa, Mastercard, American Express), and corporate billing for established accounts.

Late Payment: Failure to make payment by the due date may result in cancellation of the arrangement and forfeiture of deposit.

6. Cancellation and Refund Policy

Client Cancellations:

• More than 7 days before arrangement: Full refund minus 10% administration fee
• 3-7 days before arrangement: 50% refund of total cost
• Less than 3 days or no-show: No refund

Drivara Cancellations: If we cancel due to circumstances within our control, we will provide a full refund or reschedule at no additional cost. We are not liable for cancellations due to force majeure events.

Modifications: Changes to booking dates, vehicle type, or service level are subject to availability and may incur modification fees.

7. User Responsibilities

As the client, you agree to:

• Operate the vehicle in accordance with Singapore traffic laws and regulations
• Not operate the vehicle while under the influence of alcohol or drugs
• Not allow unauthorized persons to operate the vehicle
• Not use the vehicle for racing, off-road driving, or any illegal purposes
• Maintain the vehicle in good condition during the arrangement period
• Report any damage, accidents, or mechanical issues immediately to Drivara
• Return the vehicle at the agreed time and location in the same condition as received
• Pay for any traffic violations, parking fines, or penalties incurred during the arrangement period

8. Insurance and Liability

Coverage Provided: All arrangements include comprehensive insurance covering collision, third-party liability, and theft. Detailed policy terms, coverage limits, and excess amounts are provided in the booking confirmation.

Excess and Deductible: In the event of damage or loss, you are responsible for the insurance excess amount as specified in your booking confirmation. This amount will be deducted from your security deposit.

Your Liability: You are fully liable for damage or loss resulting from prohibited use, negligence, or breach of these terms. This includes but is not limited to damage caused while driving under the influence, unauthorized use, or use for illegal purposes.

Personal Belongings: We are not responsible for loss or damage to personal belongings left in the vehicle. You are advised to remove all personal items at the end of your arrangement.

9. Vehicle Condition and Inspection

Pre-Delivery Inspection: Before handover, we conduct a comprehensive inspection of the vehicle. You will be provided with an inspection report documenting the vehicle's condition.

Client Verification: Upon receiving the vehicle, you must inspect it and verify the condition report. Any discrepancies must be reported immediately before leaving our facility.

Return Inspection: The vehicle will be inspected upon return. Any new damage not documented in the initial inspection report will be your responsibility.

10. Limitation of Liability

To the maximum extent permitted by Singapore law:

• Drivara's total liability for any claims arising from this agreement shall not exceed the total amount paid by you for the arrangement
• We are not liable for indirect, consequential, or punitive damages including loss of profits, business interruption, or personal injury not caused by our negligence
• We make no warranties regarding uninterrupted or error-free service availability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under Singapore law.

11. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including acts of God, natural disasters, government actions, civil unrest, strikes, or pandemics. In such cases, we will work with you to reschedule or provide appropriate compensation.

12. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Drivara and protected by Singapore and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

13. Privacy and Data Protection

Your personal data is collected and processed in accordance with our Privacy Policy and Singapore's Personal Data Protection Act. By using our services, you consent to our data practices as described in the Privacy Policy.

14. Dispute Resolution

Informal Resolution: In the event of any dispute, we encourage you to contact us first at [email protected] to seek an amicable resolution.

Mediation: If informal resolution fails, disputes may be referred to mediation through the Singapore Mediation Centre before pursuing legal action.

Governing Law and Jurisdiction: These Terms and Conditions are governed by the laws of Singapore. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of Singapore.

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely matches the intent of the original.

16. Amendments

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified terms.

17. Contact Information

For questions regarding these Terms and Conditions, please contact: